Oh, that Jill. she has a special talent for making customers feel all warm and cozy. With her in-depth knowledge, thoughtful questions and almost uncanny ability to predict what kind of laptop a shopper will want, Jill, a service representative on cozone.com Inc.’s e-commerce site, often gets the undying gratitude of online customers tied up like a pink valentine.
In fact, recently Jill received this customer love note:
Your overview about notebooks is AWESOME. I realized over the holidays that I need to…